Appointments + reminders

Booking flow

Book appointments, hold slots, collect deposits, and send reminders without staff chasing every message.

Open slotsDeposit linkReminder queued

Appointments + reminders

Book appointments, hold slots, collect deposits, and send reminders without staff chasing every message.

Booked

Open slots

Deposit link

Customer

Hi, can I book a braid retouch for tomorrow after 3?

WOP

Yes. We have 3:30 PM or 4:15 PM open. Which works best?

Customer

3:30 works for me.

WOP

Perfect. I can hold 3:30 PM for Marisol. Your BZD 25 deposit link is ready whenever you are.

Booked - confirmation and reminder queued

Live follow-up, payment, and handoff logic

Conversation flowSmart handoff

What this flow does

Built for businesses that live by a calendar: salons, clinics, tours, restaurants, field teams, and professional services.

Qualifies the service, date, time window, and customer details.

Offers available slots in plain WhatsApp language.

Captures deposits or payment links when the booking needs a hold.

Sends confirmations and reminder messages.

Hands off edge cases to a human with the full context attached.

Conversation handling

Service selection
Availability prompts
Confirmation language

Integrations

Calendar handoff
Payment links
CRM notes

Handoff logic

Unavailable slots
VIP requests
Deposit exceptions

Example transcript

Searchable copy for the same conversation shape.

The animated demo is visual. The transcript gives search engines and screen readers the concrete flow.

Customer: Hi, can I book a braid retouch for tomorrow after 3?

WOP: Yes. We have 3:30 PM or 4:15 PM open. Which works best?

Customer: 3:30 works for me.

WOP: Perfect. I can hold 3:30 PM for Marisol. Your BZD 25 deposit link is ready whenever you are.

system: Booked - confirmation and reminder queued

Industry fits

salons clinics tours restaurants services

How to enable

Connect your WhatsApp number.

Choose Booking in WOP flows.

Add services, hours, deposit rules, and escalation contacts.

Related flows

Pair this with another WOP flow.

Start onboarding

Sales flow

Turn order questions into paid requests with clean menus, totals, payment links, and pickup updates.

Support flow

Answer common questions fast, then route sensitive or custom requests to a real person.

Escalation flow

Know when WhatsApp should stop automating and hand the conversation to the right human.