FAQ + calm handoff
Support flow
Answer common questions fast, then route sensitive or custom requests to a real person.
FAQ + calm handoff
Answer common questions fast, then route sensitive or custom requests to a real person.
Do you deliver to Ladyville and what time do you close today?
Yes, delivery is available to Ladyville. Today we close at 6 PM.
Can someone help me with a custom order too?
Absolutely. I am handing this to the team now so they can confirm the custom request properly.
Support handoff - response SLA started
What this flow does
A safer first layer for hours, policies, delivery areas, preparation details, client updates, and support triage.
Answers approved FAQs in a consistent tone.
Collects account, order, or request details before staff replies.
Flags urgent or sensitive issues for human review.
Keeps a record of what was asked and what was answered.
Avoids guessing when the question crosses your escalation rules.
Conversation handling
- FAQ replies
- Policy answers
- Request intake
Integrations
- Inbox notes
- Support queue
- Email alerts
Handoff logic
- Complaints
- Refunds
- Sensitive cases
Example transcript
Searchable copy for the same conversation shape.
The animated demo is visual. The transcript gives search engines and screen readers the concrete flow.
Customer: Do you deliver to Ladyville and what time do you close today?
WOP: Yes, delivery is available to Ladyville. Today we close at 6 PM.
Customer: Can someone help me with a custom order too?
WOP: Absolutely. I am handing this to the team now so they can confirm the custom request properly.
system: Support handoff - response SLA started
Industry fits
How to enable
01
Connect your WhatsApp number.
02
Choose Support in WOP flows.
03
Add approved answers, banned claims, and support contacts.
Related flows
Pair this with another WOP flow.
Booking flow
Book appointments, hold slots, collect deposits, and send reminders without staff chasing every message.
Sales flow
Turn order questions into paid requests with clean menus, totals, payment links, and pickup updates.
Escalation flow
Know when WhatsApp should stop automating and hand the conversation to the right human.