Fictional
AgentAssistPause
Customer: Two whole-wheat loaves for pickup at noon?
WOP: Two loaves: BZD 14. Your demo payment is confirmed; pickup at noon.
WhatsAppMessengerInstagram
PaidSIMULATED
WOP / YOUR BUSINESS, CONNECTED
A front desk that keeps answering.
Talk on WhatsApp
Palm GroveBakery / demo
Two loaves for noon?
BZD 14. Your demo pickup is ready.
Thank you!
Pickup confirmed · paidSIMULATED
Fictional showcase. No real messages or payments.
Official Meta Tech Provider
Member of the OpenAI Partner Network
01 / AFTER HOURS
Your customers write at 9 PM. Somebody should answer.
- Waiting
- Answered
- Handed to a human
02 / THROUGH THE DAY
The front desk’s day.
Palm Grove Bakery
Fictional
AgentAssistPause
Customer: A chocolate cake for Friday at 3 PM?
WOP: The baker approved your demo booking. Friday, 3 PM, chocolate cake.
WhatsAppMessengerInstagram
BookedSIMULATED
Fictional
AgentAssistPause
Customer: A moving sailboat cake for 80 guests?
WOP: Our baker will review that. Passed to the team; automatic replies paused.
WhatsAppMessengerInstagram
Handed to a humanSIMULATED
Fictional conversations. No real bookings or payments.
- Message in
- Business facts
- Draft
- Human control
- Reply / booking / payment link
FOR YOUR BUSINESS
Start with the work you need done.
.
Fictional
AgentAssistPause
Customer: Two whole-wheat loaves for pickup at noon?
WOP: Two loaves: BZD 14. Your demo payment is confirmed; pickup at noon.
WhatsAppMessengerInstagram
PaidSIMULATED
Fictional conversations. No real bookings or payments.
03 / THE WORK, VISIBLE
A conversation. A clear next step.
Palm Grove Bakery
Fictional conversations. Real product.
Fictional showcase. No real messages or payments.
Published Belize retailer case
- 48 hrs
- Signup to go-live
- 2
- Languages
- 24/7
- Front-desk coverage
Historical, anonymized case. Not Palm Grove Bakery or a launch-time guarantee. Published source
BEFORE YOU START
A few useful answers.
Is WOP just a chatbot?
No. WOP is a WhatsApp front-desk product: approved answers, booking or order capture, business rules, and human handoff when automation should stop.
How is WOP different from Meta Business Agent?
Meta provides the messaging rail and native agent options. WOP packages vertical flows, managed configuration, handoff rules, and Belize-ready launch discipline for real business workflows.
Does WOP work in English and Spanish?
Yes. WOP is built for bilingual EN/ES flows, with tone and escalation rules set during onboarding.
Do I need a new WhatsApp number?
Not always. WOP can work with a connected WhatsApp Business number through the official Meta WhatsApp Business Platform.
Can a human take over?
Yes. Human handoff is a core WOP feature, especially for urgent, sensitive, high-value, or custom requests.
Can WOP collect payments?
WOP can collect booking, deposit, or order details and route payment steps based on your rules. Where supported, structured in-chat capture reduces friction before any final external payment handoff.
Can WOP work with dashboards or custom systems?
Yes, but that is usually Managed WOP or a Silvatech custom build. Standard WOP keeps launch focused; dashboards, integrations, and application-side control are scoped separately.
How fast can we launch?
Simple setups can move quickly once WhatsApp readiness, business rules, FAQs, handoff owners, and payment or deposit requirements are clear.
Who builds and operates WOP?
WOP is built by Silvatech, a Belize software and AI studio.
Can Silvatech build a custom agent?
Yes. Start with WOP for a fast front-desk launch, then move into Silvatech custom work when you need dashboards, integrations, or deeper operational control.
Let’s set up your front desk.
AI assistant by Silvatech. A real person is always reachable. Review your draft in chat before sending.