Security
Official channel, clear handoff rules, and reviewable operations.
WOP is designed for production WhatsApp workflows where a business needs customer trust, operational control, and a human path when automation should stop.
Official Meta channel usage
WOP is built around the official Meta WhatsApp Business Platform instead of unofficial scraping or personal-phone automation.
Source-controlled business information
Approved FAQs, offers, business rules, and handoff owners are set during onboarding so WOP is not guessing from random customer messages.
Human handoff rules
Business-controlled escalation keeps sensitive, high-value, urgent, or ambiguous conversations moving to a real person.
Test-before-launch posture
Key scenarios are reviewed before production so teams understand what is automated, what is captured, and what is not automated.
Visibility and control options
Dashboard visibility, application-side routing, or deeper controls are available as higher-tier or custom scope when the operation needs them.