WhatsAppAvailable

WOP-Support

Name: WOP-Support
Brand: Silvatech
Price: 99 BZD
Availability: InStock

Answer common questions fast, then route sensitive or custom requests to a real person.

FAQ + calm handoff

Answer common questions fast, then route sensitive or custom requests to a real person.

Handled

Hours

Delivery

Customer

Do you deliver to Ladyville and what time do you close today?

WOP

Yes, delivery is available to Ladyville. Today we close at 6 PM.

Customer

Can someone help me with a custom order too?

WOP

Absolutely. I am handing this to the team now so they can confirm the custom request properly.

Support handoff - response SLA started

Live follow-up, payment, and handoff logic

Conversation flowSmart handoff

What it does

Support is a production-ready WOP agent pattern for WhatsApp conversations. It captures the details, applies your business rules, and knows when to hand off to a human.

Answers approved FAQs in a consistent tone.

Collects account, order, or request details before staff replies.

Flags urgent or sensitive issues for human review.

Keeps a record of what was asked and what was answered.

Avoids guessing when the question crosses your escalation rules.

Channels

Integrations

FAQ repliesPolicy answersRequest intakeInbox notesSupport queueEmail alertsComplaintsRefundsSensitive cases

Industries

restaurantsretailclinicsservicestours

Related agents

WOP-Booking

Book appointments, hold slots, collect deposits, and send reminders without staff chasing every message.

WOP-Sales

Turn order questions into paid requests with clean menus, totals, payment links, and pickup updates.

WOP-Escalation

Know when WhatsApp should stop automating and hand the conversation to the right human.